Call center recruitment in Mindanao
Call Center G-Com and mother company Cyber City Ltd. held a forum with the academe in Davao City on Tuesday night. The idea was to solicit the help of the schools and universities in helping their students decide to choose the call center career path.
The group trumpeted around 1,000 vacant positions, all for the firm’s Clark call center. But their problem is lack of qualified applicants. They are batting on a 20 percent passing rate from among 300 applicants in a period. The recruitment agent told me that among the issues at hand is proficiency of the applicants of conversational English.
I was told that even top graduates from some of Davao’s universities suffer the problem. They are recommending focus on the courses or skills that produce qualified call center agents (pronounced in their kind of English as “ey-jans.”)
I’m just interested why the “qualified” are not turning in these recruitment offensives.
The group is recruiting in Tagum, Digos, Kidapawan, Iligan, and other cities in Mindanao. I hope they get a good harvest.
We even joked if reporters can apply. But that’s another thing.